Положение об обращении граждан

MynuqzuaJrbHoe frpe)KAeHue YupauleHlre o6pasoeanus MzlnepoBcKoro
MyHuqunaJrbHo e

p aft

oua

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AoruKoJrbHoe o6pasonareJlbHoe yqp exAeHI4e
Mam.Ies cxuit..uercruft caA

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18.01 .2024

cr. MamrleBcKaf,

5

yrBep)KAeHLII4 lloloxesu.s o roptAKe
paccMorpeHl{t o6paqenufi v rpl4eMa rpa}ICAaH

06

MynuqranuurbHoro 6roANersoro AoIuKoJIbHoro
o6pa:onareJrbHoro yqper(AeHl4.f, Mam'IescKlaft
Aercr, B
rleJrrx coBeprrreHcrBoBaHI4t pa6orrr c o6parqeuLrnuu fpaxAaH B MBAOy

B coorBercrBvrvr c

Mam-ree

crcuft.

@e4epanrHblM 3aKoHoM

or

Aercrnft caA
IIPI4KA3bIBAIO:

1. Vrnep4um llonoxeH?re o nopf,AKe paacMorpeHufl o6parqeHuiru

npl4eMa

lpa)KAaH Mynr.rquu€urbHofo 6roAxeruof o AoIxKoJrbHo ro o6pasonareJlbHoro
f{pe}KAeHu.s Manr.IescKl,Ifi 4ercrcufi caa (lanee- lloloxeHue).
2

. VqacrHuxarvr

o

6p

a^:

oBare JrbHbrx orHo ru esuir. ME

AOy Maruqes

caA npuHf,Tb K cBeAeHLIroAaHHoe llonoNenze.
3. KonrpoJrb ucloJrHeH?I{ nplaKa3a ocraBJl-flro ga co6ofi.

3aee,4yrorqufi ME.{OV

Mam.reecxufi rercxufi

JI.B.Ea6eHr, @e:eparlHb]\1 3eKoHo\r
poccuftcr.
112. OpraHusauur pa6orrr c o6palreHuqMu rpDKAaH B a.4Ml{Hl{crpauaro JO}' B3-.i..r- :
coot"etir"uq c Koncruryuraeft PO, OeAepaJTbHbrM 3aKoHoM or 04.08.2023 J\ll 480-03 "O euec:l',.,
usNreHeHuft e (Delepanrnrrft 3aKoH <, @e4epalbHbrM 3aKoHoM Poccuficxoft @eAepauvrr or 02.05.2006r. JS59-O3 ',O nopr:i':;
par.rotp.""" o6paureHuft rpaxAaH Poccuficxofi Oe4epaqnu>, YcraeoNa AOy 14 HacrosuIl\i

floroNenuert.
OpraHntaUux pa6Orsr C rrrCbMeHHbIMlI II ycTHbIMlI O6parqenulMl4 fpDI(AaH AOJI)I{Ha ObeCne'{uaars
ueo6xoAurvrbre ycnoBr{s \ns. ocyuecrBneHr4s npeAocraBJleHHofo n rapaHTrlpoBaHHoro rpa,(JaHa\I
Koncruryuueft P@ flpaBa o6paruarrcq c [peAnoxeHr4qMr4, 3a{BreHI4qMu u xa,ro6aMz B nl'rcrlrennoft u
ycrnofi Sopne.
O 6p

aUennq rp aXAaH

flpednocrceuue

-

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CTyIIaIOT B BpIAe np eAn

O

x(eH

uil,

3 AnY

rre:unfi'

u xa,ro

6

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o6paueHr,re rpax(AaH, Ha[paBJreHHoe Ha ynyqrrreHlae AesrenbHocrl{

3aneneuue - o6parqenue B rlenqx peanr43auprlr npaB

AOy'

I4 3aKoHHbIX HHTepecoB rpalK,qaH.

)Ka,roda - o6paruenr,re c rpe6oBaHrreM o BoccraHoBJleHIrIr npaB I4 3aKoHHbIX LIHTepecoB rpaxnaH.
HapyrneHHbrx Aeficreu.sl{r4 (utu 6esaeftcrnnerr,r) corpyAHIiKoB IOy, a raK)I(e pe[IeHI4sM14
aAMr.rHr{crparlzu AOY
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Iloamopututt6cqurarorcr o6parqeHr4fl, rrocrynlTBrul4e or o,[Hofo H Toro Ne:rrar]a ilo oAHoMv 14 loM]'xe
Bonpocy, ecJrr{ co BpeMeHr4 noAar{u ilepBo|o 14cTeK cpoK paccMoTpeHI4s I4nL7 3at{BHTeJIb He
y.4oBnerBopeH .uaHHbrM eMy orBeroM. flucrua oAHofo IT roro xe J'II{qa n ilo oAHoMy 14 ToMy xe
Borrpooy, nocTynrrBrllr4e Ao ucTerreHn.f, cpoKa paccMoTpeHI4q, cql,tTaroTcf, [epBI4qHbIMI4.

Auouuuuutqu grttrrarorcq nvcbMa fpax(AaH 6es yxasauux $anaumarr, a[peca, rro KoropoMy /Ionx(eH
6rnr HaupaBJreH orBer, rIo raKr4M o6parqenra.aM orBer He Aaercfl.

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13' llpu paccrraorpeHl'rlr o6paqeuur He AorlycKaerc

pa3rnartreHr{e cBe.reHnr- co,qep*ur"*ao
o6parrlenuu, a raKxe cne4erufi, Kacarcrluxcs qacrHoft xr.r3Hpr rpaxAarrFHa
6e3 ero cornacr4.f,.

r.4. Aguznucrpaqzr Aoy

clrcreMarr4qecKv a*uwr3vpyer vr o6o6qaer o6parqeH', rpDKAaH,
coAepxaqvect B HIIX KpIITI{rIeCKLIe 3aMer{aHnr, c rleJrbro cBoeBpeMeHHOfO
Bhrf,BJreHrrr u ycrpaHeHr4q

IIpuql'IH, IIOpOXAaIO4LIX HapylleHple upaB H OXpaH{eMbIX 3aKOHOM
HHTepecOB r-pDKIaH.

2. Ilparo FpaxAaH Ha o6parqenue

2.1. lpaxaa'e r.rMeror npaBo o6parqarrcs JrrrrrHo, B ycraHoBreHuofi
Qopue, a rarcKe
I{HAI,IBI,ITYANbHbIE V KOJIJICKTI4BHbIE IITICbMCHHbIC
O6PArr{CrrUg B ap{rdH}rcrpaqzrc
AOnXHOCTHbTM JIr,rqaM.

2.2. lpaxyaHe peanrd3yror

npaBo

cso6oArr.upyrux naL{.
2.

na o6parqenze ceo6oAHo

14

HarrpaBnrrrb

AOy

npr6o

lo6pononrHo, He Hapylrafl rrpaB r.t

3. Oopvra o6pauleHrar rpaxraHaMrz nrr6upaercfi caMocroqrerbHo.

2. 4

. P accuorpeHu e o6parqeuuft rpaxAan

o

cyrlecrBn

frer cs. 6 ecnnarno.

2'5' trpu paccMorpenrarz o6paqeHlrt B alMzrlLrcrparlkrro

-

flpeacraBJr{Tb AorronHr4TeJrb'bre AoKyMeHTbr
ucrpe6onanuz.

v

[oY

rpaxaaHr,rH r4Meer rrpaBo:

Marepvunr, lz60 o6paqarrcr c npocs6oft o6 nx

- 3naroMl'ITbcs c AoKyMeHTaMu vr Marepl{anaMr.r, KacaroqLrMvrcfl. paccMorpenur o6pau eHvrfl, ecrrut
3To He 3arpilrllBaer rlpaBa, cno6ogu z 3aKoHHbIe I,IHTepecbr
rpyrzrx rrar1, ecru
yKa3aHHbrx
B

AOKyMeHTax rI MarepI{aJIaX He

CoAepxarcr lepcoHanbr{bre AaHHbre, a raKxe cBeAeHr.rr, cocraBrqrolJr4e
f o cyAapcrBeHHyro unu v]f.ylo oxpaHseMyro eaep anbHbrM
3 aKOHOM t afiwy,
0

-

llolyra:rr uucrueHnrrfi orBer no

r'rcKrrorreHr.reM cryqaeB, yKa3aHHbX e

cyrqecrBy rrocraBJreHHbx e o6paqeHHe BonpoooB,
n.n.5.4, 5.9 nacroruefo lloroNeHVq.

-

O6palriarbcr c xalo6ofi Ha rrpr4H-rrroe rro o6paruenzro perxeHr.re
r?K)I(e c 3aflBneHr4eM o npeKparrleHr{r4 paccMorpenur o6paqe$rrfl.

utu

3a

Aeitctnrze (6esae ftc.nue), a

3. Tpedonauuq K nncbMeHHovry o6paueHrrx)

3'1' B

rpIcbMeHHona o6parqeHvrvrpa.xraHrrH B o6ssarersHoM
noprAKe yKa3brBaer Har4MeHoBaHr4e

!oy:

Qauralnro, I4Mq' orqecrBo 3aBeAyloruero !oY; cBoro Qalrnruro, rrM.rr, orr{ecrBo, rlor{Tonrr6
a4pec, no
KoropoMy AonxeH 6rrrr nanpaBtleH orBer, yBeAoMneHr{e [epearp
ecarJlrvr o6parqeuzx; pr3naraer cyrb
NPEANO)I(EHIIr,3A[BIIEI1^Ii'fl. VIILI XAIO6rr; CTABVT NI,TTIHYIO
NOA[II4Cb N TATY,

3'2' B cnyqae neo6xoAutuocrpr B
o6parqenuto upl4naraer AoKyl\{eHTbI tI
ro ux upocr6e. "
3'3" o6parueHrle, nocryrll'IBlxee B arMllHr4crparlzlo

sBor4x AoBoAoB fpaxAaHr4H

K

nr{cbMeHHoMy

o n,x Korr4r,r, Koropbre Bo3Bparqan rcfl 3aflB.-tenflM

[ov

no nH$opvrauhoHHbrM crrcreMaM o6rqe.o
rlonb3oBaHl4t, [oAJIexHT paccMorpeHl4ro B nopsAKe, ycraHoBneHHoM
HacroqquM lloloxeuretr.
3'4' fpaNaaHaH HanpaBrser cBoe rII4cbMeHHoe o6parqenue HelocpeAcrBeHHo
Ha r{Mr

Aov.

3'5' flucrrraeHHoe o6parrleuze rIoAJIexI4r oo.ssare^nofi perzc'tpaL\vvB

IrocTynneHr4r.

TeqeHpre

3aBer}Toruero

rpex 4nefi c MoMeHTa

Perucrpaqzonnrrfi ilHAeKc o6parrleHzx rpDKAaH yKa3brBaerc.rr
B [r4cbMeHHoM o6parqeuuu, xoropsrfi
cTaBr4TCs B BepxHeM neBoM yfny nepBofo JrkrcTa.

4. PaccrrrorpeHHe o6paqeHufi rpaxaan, IIo-ffoToBKa oTBeToB

4.I.

O6parqenne, rocryrrr4Brrree 3aBeAyrorueMy

noy,

rroArre)Kur o6s:are:nuoMy paccMorpeHr{}o.

4.2. Ytet, perl4crpalll{q, xoA paccMorpeHur o6parqeHr4q fpax(AaH ocyuecrBrqrorc{ 3aBeAyrorqr.{M

c

3aHeceHr4eM B xypHaJr o6parqenraft rpax,qaH.

4.3. 3aee4yrorqraft

-

[OY:

o6ecnequBaer o6texrzeHoe, BcecropoHHee 14 oBoeBpeMeHHoe paccMorpenne o6paueHr{s.
- c yqacrr.reM rpaxraHr4Ha,HarpaBuBrxero o6parqeHrae;

B

cnyqae Heo6xoAuuocrr.r

-

rr

3anparnlIBaer neo6xo4alrbre Anq paccMorpeHnq o6paulenux AoKlMeHTbr

MarepaaJTEr. 3a

r.rcKJrrorleHrceM MaTepz€rnoB cy.4oB, opfaHoB Ao3HaHr4q rr opfaHoB npeABaprrTeJrbHoro cneAcTB[q:

-

npI4HI,IMaer Mepbl, HanpaBneHHbre Ha BoccraHoBJreHue vrkr 3aur4Ty HapyrxeHHbrx npaB. ceo6o.t li

3aKOHHbX r.rHTepecoB fpalKlaHuHa;

-

Aaer rILIcbMeHHbIe orBerbr rro cyilIecrBy nocraBneHHbrx e o6parueHr.itr BorrpocoB;

-

yBeAoMr-f,er rpaKAaHLIHa o HarrpaBrrervpr ero o6parqeHvflle'a paccMorpeHr.re B Ap),loft opraH u-til
Apyrr4e opraHrr3arlfir4 ropoAa B coorBercrBrrv c rrx KoMrrereuuueft.

4.4.

O'rserrr na o6paruenr4s rpaxAaH, rrpr4cJraHHbre Ha r{Mtr 3aBeAyrouero .{Oy. roroBqrcq Ha d_r-:sxe
f{pexreHra.rr 3a noArt4cbro 3aBeAyroqero AOy .

4.5. Oreerrr

AoJDKHrI coAep)r(arb KoHKperHyro v qerKyro uusoplrauzro ro Bce\r Bonpoca\r.
rrocraBJreHHbrM B o6paruenuu rpaxAaH. Ecnz 3€urBr{TeJrro AaH orBer s vcrHofi Qoprre. To B \rarep:aataxnpzno)KeHHrx r o6parqeHzro, Aonn(Ho 6rnr sro yKa3aHo. Ecrz laercq npoMexyorusrfi orBer- ro
yKa3blBaeTcr cpoK oKoHlraTeJrbHofo perxeHr4s rrocTaBJreHHofo Borrpoca.

Otnersr, noAforoBneHHbre Ha ocHoBaHVr4 rrpaBoBr,Ix roKyMeHToB, Aoirlr(Hbr corepxarb peKBlT3rrrbr frprx
AOKyMeHTOB C yKa3aHr,reM AaTbr r4 Har.rMeHoBaHVfl,.

, Oreer Ha KonJreKTvBHoe o6paruenue orrrpaBJrffercr Ha rrM.s flepBofo noAnrrcaBrrrefo efo Jtrua, ec,ru

B

rrr{cbMe He ofoBopeHo KoHKpeTHOe Jrr4rIO, KOMy Hannexr,rT AaTb oTBeT.

Oreer na o6paulenlre, [ocrylll4Brrree B aAMLrHucrpauurc IOY no uur$opnraurroHHbrM cr{creMaM o6ruero
ro rorrroBoMy aApecy, yKa3aHHoMy e o6paruenura.

noJTbsoBaHHq, HanpaBIrsercfl

4.6. O6pauennt lpaxAaH nocJle

vIX paccMorpeHr4q ucnorHtrrer.rrMu Bo3Bparuarorcs

orHocsrquMuc-s K HrzM MarepvraraMv 3aBeAyrorqeuy

BceMH

[OY.

4.7. flopsAox Bu3I4poBaHI4q rloAroroBneHHbrx orBeroB Ha
IOY ycraHaBnr4Baercfl cneAyroruzft

3aBeAyroqero

co

o6parqeHur rpalrAaH 3a noAnr{cbro

:

Ha 3K3eMrlJrspe orBera 3asBlzrerro B JreBoM HI{)KHeM

yrny yKa3brBaerct Sarrlzlran

r4crlorrHr4Te.rlq. HoMep

efo cny)Ke6noro rele$ona, a rarcKe npocraBnsrcrcr Qalrvnw4 coTpyAHprKoB,

yr{acrBoBaBgr,rx

B

Ha fporqqaH $opnrzpyrorcq B Aejro

B

TIOAIOTOBKE OTBCTA.

4.8.

flpe4noxe:ntrs, 3asBIrenzrs. v xaro6lr, Konr4r{ orBeroB
coorBercrBr4r4 c yrBepx,qennofi HoMeHKnarypofi 4e:r"
5. IlopqaoK paccMorpeHuq orAe!'rbHbrx o6parqesuft

5'1. O6parqeHltf, fpalKAaH,

nocryrlr4BrrrrTe 3aBeAyroueuy lOY pr3 cpe.ucrB nraccoeoft un@oprraquH.
lt cpoKlt, [peAycM orpeHHbre Hacrosrrrr4M flolo xeuzelr

paccMarpl4 Balorcf, B nopqAKe

"

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5.2. B cnyqae ecJIH B rII,IcbMeHHoM o6paueHr4r.r He yKa3aHa $ar'rulzr rpoKraHr4Ha, HarrpaBrrBrrre^
o6paruenze u rroqroBllit aqpec, no KoropoMy ,{on)KeH 6rrrs uarpaBJreH orBer, orBer Ha o6pauteHr4e Hg
Aaerctr 3aBeAyloqurvr [OY, npI,IH[IMaerct pelleHr4e o crrr4caHr.rr4 AaHHofo o6paqenur.
5.3. Eclu B yKa3aHHorr,r o6pauleu[Lr co.qep)Karcq cBeAeHr{r o rroAforaBnr4BaeMoM, coBeprxaeMoM riJrr4
coBepIxeHHoM TIpOTI4BOTIpaBHOM IeflHUn, a rarcKe o Jrr{qe, efo rroAforaBJrr4Ba}ouleM, coBepua}oilIeM
I4nI'I coBeplxlrBlrreM, o6pallenrze [oAnexI{T HarrpaBneHr4ro B rocyAapcrBeHHbrfi opraH B coorBercrBarr c
ero KoMrrerenquefi.

5.4. llpu nonf{eHlll{

rIEcbMeHHoro o6parqenzr, n KoropoM coAep)r(arc.rr HerleH3ypHbre.
ocrop6ureJlbHble BbIpaxeHLI{, yrpo3br )r{Lt3Hrr, 3AopoBbro nnr4 r.rMyrrlecrBy corpyAHtrKa [OV, a rarcKe
tIJIeHoB efo ceMLrz, 3aBeAylouufi nupane ocraBlrrb 6es oreera no cynrecrBy rrocraBJTeHHbrx B
HeM
BorlpocoB u coo6uurs fpDKAaHIrHy, HanpaBkrBrrreMy o6parqenue, o HcAorryct aMocrr4
3noyrrorp e 6 teuus. rp aB oM.

5"5. B clyuae ecJII,I TeKcr rll{cbMeHuoro o6parrleHrr{ He norAaerc.fi npoqreHr4ro, o6pauleune He
rloAnexvr HanpaBleHllro Ha paccMorpeHrre v orBer Ha Hefo He Aaerc{. 3aqszre,rrc o5 ?To\r
coo6rqaercs.> ecrpr ero Qarraznl4t

14

flor{Toarrfi a4pec rloA.4arorcs [por{TeHr4ro.

5.6. O6paueHrrtr rparr.qaH, rrocryrrr4Brrrue or orHofo r{ Tofo xe nr4rla no o.{HoMy z roMy x(e Bonpocy,
ecnv co BpeMeHLI noAar{Il rlepBofo o6parqenzr acreK ycraHoBneHHrrfi nacrosrlrlM floloxenneM cpoK
paccMorperrug. vrLt 3a.f,Bl4Terb He cofnaceH c npl4HgrbrM IIo ero o6parqeHr,rrc pe[reHaeM, cr{ura}orcq
noBTopHbrMr,r.

llpu pa6ore c TIoBTopHEIMIz o6parqenzrMn
,qoKyMeHTaMu

no o 6paqeHr4 fl M AaHH

He c-{zralorc.fi

renorpor.r3BoAr.rrerm Soprr.rr.rpyer Aeno c

pxe

HMeroqr.rMr.{cq

o1-o 3 arBr4Terq

rIoBTopHbIMH o6parqeuur oAHoro r{ Toro xe 3a-sBr4TeJrq, Ho rro pa3HbrM BonpocaM, a
- no oAHoMy H TOMy Xe Bonpocy B cnyqae, ecJrrr npur{r4Hbr, no KoropbrM orBer

TaKXe MHOrOKparHbIe

[o

cyqecrBy rIocraBJIeHHbx

n

o6parqenpl[ BotrpocoB He

lror 6rnr IaH, B rrocneAyrorqel,r 6sr,rz
[oY.

ycrpaHeHbr, rpaxAaHlrH BrrpaBe BHoBb HanpaBr.rrb o6paqenue 3aBenyrcuenay

5.7. B cnyqae ecnlr B rrrzcbMeHHorrl o6parueHr4r.r rpaxraHpTHa coAepxr4Tcr Bonpoc, Ha Koropbrfi evy
,MHOrOKparHO AaBAnIlICb rII,ICbMeHHbIe OTBerbr no cyuecrBy B cBtr3tr c paHee HarrpaBJIeHHErMr4
o6paqenzrMn, vr npI,I 3ToM n o6paruenun He rrpr4BoArrcq HoBbre noBoAbr nlu o6cro.srerbcrBa.
3aBeAyIouII4fi AOy BnpaBe npl4Htrb pelxeHl4e o 6e:ocHoBareJrbHocru oqepeAHoro o6paru eHufl 14
rIpeKpaIrIeHIrI4 nepellicKl,I c rpaxAaHrrHoM, O .qaHHoM perrreHuli yBeAoMnsercs fpa)r(AaHriH.
HarrpaBraBrrrufi o6paqenue.
5'8. B cnyqae ecJIrI orBer rlo cyulecrBy nocraBJreHHoro Borrpoca e o6parueru4lr He Mo)r(er 6116 Aan 6e:
pa3rnalrreHlrs cBeAeHzfi, coctann{roIrlIax oxpaHreMyro Se4epanrnbrM 3aKoHonr raftny, fpDKAaHr4Hy,
HarIpaBI'IBIrIeuy o6parqenne, coo6llaetcq o HeBo3Mo)KHocrr4 Aarb orBer rro cyrqecrBy B cBrrJH c
HeAorrycrr4Mo crbro pa3rnarrreHr.rr yKa3 aHHtx cn e4eHuft .

6. cporcu paccMorpenrar o6parqelltuit rr yBeAoMJreHrre 3asBrrre,refi

6.1. O6paqenur,

nocrynr,rBrxr{e 3aBeAyroueMy AOy, paccMarpr.rBarorcrr c yr{ero\{ Bper\{eHa
rlonroroBKkl orBera 3aqBurerlo B cpoK, He npeesnuarorqnfi 30 4neft , c MoMeHt.a pefr{crpaqna
o6paqenus e AOY; ne rpe6yrourre AolonHr4reJrbHofo r43f{eHr4s t4 rrpoRepKz, - 6e:oua.urarrr",,, ,ro
He no3AHee 15 anefi co AHr rrx nocrynneHr{fl.

6.2. B [cKn]oqureJIEHbIX cn) {aqx :ane4yrouizft Aoy B[paBe

rrpoAnr4r.r, opoK paccMorpeHr.rs
o6parrlenux ne 6olee qeM Ha 30 Anefi, yBeroMr.rB o rrpoAneHr.rr4 cpoKa ero paccMorpeHprfl rpilKAaHrrHa,
HanpaBl'iBllrero o6panleHue. flpo4neuue cpoKa o(foprvr:rrercl{ r4cnoJrHr.rreJr{Mra He MeHee r{eM 3a flflTb
lnefi Ao r4cretreHuq cpoKa paccMorpenzx o6paqe*Lrl,

7. Opranu3arlrs pa6oru rro JrrrqHoMy rrpuelr)'rpaxlraH
7.1. fpaQzK
7

.2.llpn

14

rloptAoK JluqHoro nprreMa fpalrAaH e {OY ycraHaBiruBaercq 3aBe.qy}orquu

JII4TIHoM

lOY

rlplleMe fpaxAaHI4H rTpe.{6sBnrer AoKyMeHT, yAocroBepxrorqnft efo irr4lrHocrb.

7.3.IIo

BotrpocaM, He BXoAItr{I4M B KoMnerenrrnrc 3aBeAyrouero [OY, 3af,Blr'relrflM peKoMeHAyerct
o6parurrcx B coorBercrByroque opraHbr, yqpe)KAeHr4.f, , opraHr43arlr4rz,

7.4. B cnyqae ecJIpI I43JIoxceHHbre B ycrHoM o6parqenraz Qaxrrr v o6cro-srerscrea rBrqrorct
or{eBLIAHbTMV

Mo)Ker

v

He

rpe6yror AorronHrrrelsnofi [poBepKr,r, orBer Ha o6parueHr4e o cofnacr4q

6rrrs Aau ycrHo

rpDKAaHr4Ha

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